Shipping a puppy may sound daunting, but rest assured, we prioritize the safety and well-being of our puppies above all else. With years of experience in shipping, we take every precaution to ensure your puppy’s journey is as comfortable as possible.
Doggy Shop Kennel Shipping Policy At Doggy Shop Kennel, we take great care in ensuring that your puppy is transported safely and comfortably to you. Here’s what you can expect from our shipping process: ✈️ Standard Pet Cargo Shipping We transport puppies using the nearest international airport with pet cargo services accessible to you. Delivery typically takes 3 to 5 days, depending on your location and the puppy’s weight. Shipping will only be arranged after full payment for your puppy is confirmed. If pet cargo flights cannot directly access your city, you may require the assistance of one of our inflight pet caretakers (pet nannies). These nannies ensure your puppy is cared for throughout the journey. Costs for this service vary by location, and our pet nannies are available for global deliveries. Our pet cargo flights feature a dedicated, temperature-controlled space designed for pet safety and comfort. Once your puppy’s flight is booked, you will be notified by both us and the airline handling the shipment. The airline will provide you with clear instructions on how to retrieve your puppy from their facility. 📋 Important Shipping Restrictions Please note: We do not ship to the following countries due to import restrictions: ❌ Australia ❌ South Africa ❌ Hawaii ❌ India We primarily offer shipping services within the USA and Canada. 🚚 Door-to-Door Delivery Option For added convenience, we also offer door-to-door delivery. We work with a network of trusted, independent delivery agents across the U.S. and Canada. Here’s how it works: The delivery agent will collect your puppy from the designated airport and bring it directly to your home. If you choose home delivery, we will provide you with the agent’s name and contact number. The delivery agent will contact you one hour before arrival to confirm drop-off. Why choose door-to-door service? Many clients prefer home delivery to avoid the hassle of navigating airport pickup procedures. Our experienced delivery agents are familiar with the entire claim and transport process, making it easier, faster, and less stressful for you.
Personalized Door-to-Door Delivery Service For an even more convenient and personalized experience, we offer the option of having your puppy delivered directly to your doorstep via our trusted Pet Transport Service. This service is available to all destinations within the continental U.S. and Canada. Please note: The cost of door-to-door delivery varies based on distance and location and is generally higher than standard airport cargo shipping. Why does the shipping preparation take 3–5 days? We are committed to providing a thorough and high-quality service to ensure the health and safety of every puppy we send home. Here’s what happens during those few days: ✅ A licensed veterinary officer conducts a comprehensive health examination to certify your puppy’s well-being. ✅ The vet signs off on the Health Certificate, Vaccination Records, and Export Papers required for travel. ✅ Your puppy must weigh at least 3.5 lbs to qualify for air cargo travel. ✅ Once all documents are finalized and certified, we proceed to book and confirm the flight. What to expect on shipping day Your puppy will depart from our nearest airport via Mainland Airline’s PetSafe program and fly to your nearest major airport. He or she will travel in a climate-controlled pet cabin in an airline-approved carrier to ensure maximum comfort and safety. You’ll receive: ✈️ A flight number ⏰ An arrival time 📝 A reference/airbill number (needed for pickup) We’ll handle all the travel arrangements on your behalf. Picking up your puppy from the airport is very similar to meeting a person arriving on a flight—you’ll simply provide the reference number at the cargo office. Our shipping process is completely safe and designed to minimize any stress on your puppy. In most cases, puppies arrive to you within 5–6 hours on the same day of shipping (depending on location). Having transported puppies for over 15 years, we take every precaution to avoid unnecessary layovers or multiple stops, ensuring the most direct and comfortable journey possible. Based on our extensive experience and client feedback, puppies consistently arrive happy, healthy, and relaxed in their new homes.
Safe & Comfortable Air Transport for Your Puppy Air transport is the most convenient and efficient method to deliver our puppies from our location to families across the U.S. and Canada, whether near or far. We transport our puppies in airline-approved plastic pet kennels, carefully chosen based on your puppy’s weight, the destination, and the duration of the journey. Your puppy will travel in a climate-controlled and pressurized compartment—completely separate from passengers’ luggage but with the same safety and comfort standards as the passenger cabin. How We Prepare Your Puppy for Air Travel ✔️ We label every crate clearly with multi-colored “LIVE ANIMALS” and “UP” stickers. ✔️ Each crate is marked with the destination airport, booking confirmation number, and your full contact details (name, phone, and address). ✔️ To help your puppy feel at ease, we acclimate them to the crate before travel by playing with them inside it. ✔️ Crates are equipped with: – Frozen water bottle (to slowly thaw and provide hydration throughout transit) – Food & feeding instructions (taped to the crate) – Shredded newspaper bedding for comfort – Toys and a pig’s ear chew with familiar scents to help your puppy feel secure These thoughtful additions ensure your puppy remains comfortable, nourished, and stress-free, even in the unlikely event of overnight delays due to connecting flight issues. We also carefully plan the most direct flights possible, minimizing travel time. We always check weather conditions both at departure and arrival points. Shipping will be postponed if we determine that conditions may endanger your puppy’s health. Our shipments operate Monday through Sunday, and we prioritize your puppy’s safety above all else. Most puppies adapt very quickly to their new homes—often stepping out of the crate and feeling at home within a day or two. Caretaker (Nanny) Shipping — Door-to-Door Delivery For those wanting the safest, most personalized delivery, we offer Puppy Caretaker Service. A professional, experienced caretaker accompanies your puppy in-cabin on a flight and hand-delivers them directly to you. Benefits of caretaker shipping: ✔️ In-cabin travel for smaller or very young puppies ✔️ Constant supervision and care throughout the journey ✔️ Direct handoff to you, ensuring peace of mind Caretaker service is available globally and requires an additional fee, which varies based on destination. Delivery timing depends on caretaker availability. Please note: caretakers fly standby, so arrival times may shift. Express caretaker delivery is also available—contact us for a quote. Can I pick up my puppy in person? Yes! You are welcome to personally travel to pick up your puppy after purchase. Most airlines allow in-cabin pet travel with minimal or no extra fees (besides your flight ticket). Be sure to check individual airline policies in advance. Vaccination & Veterinary Care Your puppy will be up-to-date on all vaccinations prior to departure and will not require additional shots for at least 14 days after arrival. We recommend scheduling a vet check-up within 48 hours of receiving your puppy. If any health concerns arise during this period, we will provide a replacement puppy or a full refund (if no other puppies are available). Choosing a Veterinarian For your puppy’s ongoing care, we recommend choosing small-town or independent veterinarians known for quality service and reasonable fees. Please avoid Banfield and VCA hospitals, as their policies may void our health warranty and could result in inflated costs or misdiagnoses. We encourage researching local reviews when selecting your vet. Important Shipping Guidelines 🐾 Puppies under 3.5 lbs must fly with a caretaker—they cannot travel via pet cargo until they meet the weight requirement. 🐾 We arrange all paperwork and vet certifications before travel. 🐾 Our shipping services exclude the following locations due to import restrictions: Australia, South Africa, Hawaii, and India. If you’d like, I can now combine this finalized version with the earlier shipping sections into one single, professional document for your website or email templates. Would you like me to do that next? ✍️
